Selasa, 04 Februari 2014

Nieman Journalism Lab

Nieman Journalism Lab


In Des Moines, the Register’s new newsroom space aims to be a symbol of its digital future

Posted: 03 Feb 2014 08:00 AM PST

The Des Moines Register said goodbye to almost a century worth of memories in June when it left its 13-story home for a floor-and-a-half of commercial real estate in what had been vacant office space.

The newspaper had a lot of goodbyes, many of them painted poignantly by Iowa columnist Kyle Munson in a series boldly called “Tradition on the Move.” And there’s a lot to say hello to as well, including the chance to use physical space as a way to sell people on the Register’s digital vision.

If there was ever a prime example of a newsroom built for a world of mechanical, industrial news production, the Register (née Register and Tribune) building was it: 13 stories organized top down, from publisher to printing press — a newspaper building constructed to accommodate the machinery and people required to get out a paper to all 99 Iowa counties.

A metro journalist recalled: “This was this massive industrial building with pneumatic tubes screeching overhead…I miss the industrial feel of the old building, but there aren’t really industries in America anymore.”

That industrial feel has been symbolically quashed, as the newsroom now works just a few blocks away on one floor of a shiny, well-lit, screen-filled commercial office space in a building called Capitol Square. (For a full gallery of photos of the new space, look here.)

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The old newsroom. Photo by Nikki Usher.

It seems that, on net, saying goodbye to the old space has been seen as a strategic win for the newspaper. The Register is aiming to use its new space as a way to convince people that it has vitality and a future. The argument is intended to reach everyone: prospective employees, advertisers, and community members.

On the surface, what Des Moines has done sounds a lot like what other newspapers have tried to do with moves into new spaces. But the way that people talk about the result is different — here, people beyond just those involved with its creation, and with almost no prompting, talk about the importance of new space to an argument about the future.

The new building boasts a “Mission Control” semi-circle for breaking news and key assignment editors. On the way into the newsroom, a series of screens offer the latest newspaper wins, digital video stats, ad stats, awards, or simply a shoutout to the newest employee.

The newsroom has more screens featuring realtime analytics, and a series of blue boards designed as write-on boards for digital, Sunday, and weekend planning — all subjects once relegated to the screens of a few people or to the back of a faraway meeting room.

The names of conference rooms and open spaces were all voted on by committees, including my personal favorite, the Baconfest room, featuring a picture of bacon and a bacon centerpiece on the table.

Young journalists have been particularly excited to come work in the space. I spoke to three young journalists who had just been hired who said that they had been wowed by the Des Moines newsroom, which was simply unlike the other newsrooms they had ever seen.

One journalist, Jeniece Smith, put it this way: “We have print, digital screens, stats for the site, we can see our competitors — we are really plugged in. They spared no expense to get what we want done. There is certainly no newsroom like this in Iowa and I want to say in the Midwest.” She told me she felt “lucky” to be in Des Moines.

A long-time editor, Randy Brubaker, beamed when he talked about showing off the space. He said he wished he could have all of the subscribers come up and visit because he believed that newsroom was a visible way to show all the good effort the newspaper was making into digital inroads.

Brubaker recently had a college class of public relations students visit and was pleased by their responses to the newsroom. “One of them said, ‘Wow, I never expected a newspaper to look like this,’” he said. “If we are impressing college kids with the workspace, with the environment, with clean, open technology, then that is at least 50 percent of the battle to keep kids interested and show them that the newspaper is still vital and has vitality.”

To the big-city people who might be reading this and thinking that I’m puffing up an office move with sweet feedback, hold your skepticism for a moment. The comparisons young journalists are making are to 10,000-, 20,000-, or 50,000 circulation newspapers, if that. Des Moines is, well, Des Moines, and so young PR students visiting a number of media properties in the area have a sense of relative comparison.

But being the big dog matters to the bottom line. For the Register, the new space means it can bring advertisers into the newsroom and impress them with this showpiece. It’s advertising for the newspaper, so the newspaper can in turn get more advertising.

Publisher Rick Green explained that the newsroom was working as a showpiece. “It shows how we are evolving, after 95 years of being a legacy print organization, to be a digital powerhouse.” The newsroom recently had an open house for advertisers and Gannett bigwigs, and Green said those visitors “could see that we were physically and mentally situated to do our job in a new way.”

Even as Des Moines thinks about alternative revenue streams, impressing advertisers is duly important. One strategy the newspaper is taking is to become more of an advertising strategy company itself. For instance, Green hopes that the new video studio built for the newsroom will one day be also well used by the ad side; other staffers recalled with some amusement how the very wealthy corporate executives had paid a visit to the newsroom and played with the new green screen.

The argument goes something like this: If advertisers believe that The Des Moines Register knows what it is doing with its journalism, and that it is looking and acting future-forward, then advertisers will be more interested in connecting the Register with their brand. Perhaps the architecture is indeed all smoke and mirrors — but for now, it may at least be one hope for the near turn for resurrecting the dinosaur image of news.

Photo of a tour of the new Register newsroom by Gregory Hauenstein used under a Creative Commons license.

Snaps from last night: How The Washington Post tried a Super Bowl experiment on Snapchat

Posted: 03 Feb 2014 07:43 AM PST

Some of the best experiments I’ve worked on in digital news are the ones done in the moment, unplanned. That’s very much how we came up with the idea to live-Snapchat the Super Bowl’s ads last night.

Like many news sites, we’d posted all the night’s ads ahead of the game (the ones that were not embargoed, at least), and those had done well for us traffic-wise. And we had a good plan in place to cover both the game and the ads with our liveblog and other tools. We are all set! Then we noticed that Facebook was asking for celebs to “live-Facebook” their game experiences and that the hashtags were already humming on Twitter. So the Snapchat idea popped up.

We’d launched a presence on Snapchat a few weeks ago for our politics coverage (you can follow it by adding “postpolitics” from your account). But we hadn’t really done anything live. Here’s some of what we learned:

  • Live is hard. One of the powerful elements of Snapchat is its in-the-moment-ness. When you start using apps like Latersnap and producing out snaps, it becomes a different product. That’s cool, and we’re doing that too, but again, live is different and much harder. You really get one chance to snap in the moment. If you’ve got a good producer on live Twitter, get them running your snaps. Or better yet, your (faster) field photographer.
  • wapo-snapchat-llama

  • Snapchat’s Stories function is perfect for unfolding events, but those seconds add up. In the end, we had 133 seconds of snaps, representing nearly all of the Super Bowl commercials. That’s a great string in the order we saw it and snapped, but it’s also a long time for the user to sit through the end slideshow. We did a still image for almost each commercial and had it display for 2 seconds. Maybe that should have been just one?
  • Fewer words: also hard, but direct. You have fewer than 30 characters using the native text function on Snapchat — that’s about a quarter of a tweet. You can effectively write a really short headline and hit send/save. No real room to overthink here. For example, on the Maserati ad featuring Quvenzhané Wallis from Beasts of the Southern Wild we used the text “Beasts of the Maserati.”
  • wapo-snapchat-maserati

  • You can’t reorder, so think (fast) before sending. When you are filing to Stories live, all your snaps are ordered chronologically. The only thing you can do to edit that order is to delete a snap. There’s no way to go back in. Again, Snapchat is all about being truly in the moment. This may be closer to live TV than anything a digital journalist has seen yet.
  • Even though the world can see it, it feels personal, especially when they snap you back! You are producing something from the palm of your hand that is exclusively going to someone else’s. If you have your settings configured for it, anyone can add your account and see what you’re doing. And then anyone can send you a snap — which three people did. (We didn’t really promote this experiment, so we were happy with the viewership we got.) That was fun for us: direct engagement in the moment from someone else experiencing the same thing we were. We think this engagement piece has a lot of unseen potential.
  • Snapping live TV is a little weird. The images were not beautiful. The shots were sideways. It’s hard to get a clear picture that’s not blurry. There’s something about this aesthetic that makes it very…Snapchat?!

Going forward, we think we’ll use this more for IRL events. Experimenting live — just doing it — is the best way to learn. You can see our snaps from last night by adding ‘coryinbeta’ from your Snapchat account.

Cory Haik is executive producer and senior editor for digital news at The Washington Post.

The Guardian and The Newspaper Club bring its robot-built, longread-loving newspaper back into print

Posted: 03 Feb 2014 07:30 AM PST

The Guardian and The Newspaper Club are getting back into business for another printing of The Long Good Read.

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The algorithm-driven newspaper, which collected the best of the Guardian’s long-form writing in a weekly tabloid — we wrote about it in December — is coming back for another six-week run. I emailed Tom Taylor, head of engineering for The Newspaper Club, who told me the response from readers prompted another printing of the paper.

“If last time was about seeing if the idea was viable, this run is about making it repeatable and see whether it's something that could scale up,” Taylor said over email.

The first printing of the paper provided plenty of lessons, Taylor said. On the newspaper side, there’s an analytics issue, Taylor said, because it was even more difficult than usual to track how many print copies were being read. (Since the papers were distributed in a coffee shop, many of the copies simply got left for other patrons to read, Taylor said.)

On the production side, Taylor said they’re trying to refine the algorithm that selects stories to cut back on time-sensitive stories, and give weight to pieces that generated good online discussion. One of the novel things about The Long Good Read is that both the selection and layout of stories is automated. Taylor said they want to add more depth to the design of the paper so the layouts don’t feel too similar to readers.

“We're thinking about how to include some kind of feedback loop — a section to scrawl your thoughts on and return to us somehow. We're wondering what the equivalent of the comments form is,” he said.

Taylor said The Newspaper Club is lucky to have a partner like The Guardian that sees the future of media in both print and digital. Companies have to be willing to explore new technology while also finding new uses for older, traditional processes, like print, he said.

“Lots of media companies have spent so long running towards their digital future, that they can't possibly consider that print might still have legs, when done in the right way,” he said.

What time was the article talking about “What time is the Super Bowl”?

Posted: 03 Feb 2014 06:30 AM PST

Robinson Meyer had a piece up before last night’s Super Bowl detailing the history of what started as an SEO coup and became a Media Twitter #injoke — “What time is the Super Bowl?”

On February 5, 2011—Super Bowl Saturday—Craig Kanalley noticed that a set of queries were peaking on Google Trends. They were all along the same lines: "what time is the super bowl 2011," "superbowl time" and "superbowl kickoff time 2011"…

Kanalley worked at the Huffington Post. His title was Trends and Traffic Editor. In those proto-social days, one of Kanalley's jobs was to watch Google Trends and identify what people were searching for. He then leveraged that information by writing stories about those topics—stories designed to appear near the top of Google's search results for those popular queries.

He was one of many online writers that year furiously playing the search engine optimization (SEO) game, trying to answer the questions that people were googling about, and, in doing so, getting articles to the top of Google's major result pages. Hit the Google Jackpot—land a top placement on a result page—and users flooded your page, so many users they sloshed into the rest of the site.

It’s a good story, but I was most intrigued by how Google eventually reacted to the annual spate of what-time-is-the-Super-Bowl queries: by answering the question itself, displaying the right answer above any news outlet’s writeup of it:

I thought of a post I’d written back in 2011 about some comments from Google boss Eric Schmidt about Google’s preference was to provide rather than link to answers.

Some [searcher questions] are complex enough that Google probably wouldn't be able to give a single definitive answer, the way it can with a database of census data. But it's not hard to imagine it could provide a Metacritic-like look at the summary critical opinion of the My Morning Jacket record, or an analysis of customer reviews of Malick's DVDs at Amazon. It could dip into the growing sea of public data about government activity to tell you what happened at city council (and maybe figure out which parts of the agenda were important, based on news stories, community bloggers, and social media traffic). It could gather up articles from high-trust news and government sources on NASA and algorithmically combine them into just as much info as the searcher wants. It's a shift in the focus of Google's judgment; websites shift from competitors to be ranked against each other to data sources to be diced and analyzed to figure out an answer.

These things aren't right around the corner — they quickly get to be really complicated AI problems. But they all point to the fact that Google is working hard to reduce the number of times searchers need to leave google.com to get answers to their questions. For all the times that Google has said it's not in the content business, it's not hard to imagine a future where its mission to "organize the world's information" goes way beyond spidering and linking and into algorithmically processing for answers instead of PageRank.

It’s in this context that I think you can consider Ezra Klein’s new Vox startup a sort of next-level SEO play. (That’s far too limiting a frame to put on it — it’ll be much more than that — but work with me.) When its job listing says rather than letting its “reporting gather dust in an archive, we’ll use it to build and continuously update a comprehensive set of explainers of the topics we cover,” one way to think of that is: We’re going to build answers to questions more complex than what Google can answer.

Whether it’s Twitter (whose Twitter Cards aim to have you look at pictures or watch videos mid-stream) or Reddit (growing in size but sending less traffic) or Google, it seems that every platform that built an audience around the content of others now wants to command a larger share of your attention. For publishers, that may mean it’s time to think about a different kind of search engine optimization.